The City of Council Bluffs has begun the process of upgrading the phone system. In doing so many City offices will have new phone numbers. The first phase will be completed on May 3rd and will result in new phone numbers for employees and services located in City Hall.
City Hall now offers residents a main phone number accompanied by an automated menu. This line is designed to help callers reach the department of their choice with ease. This new number is 712-890-5100. All new phone numbers are currently active.
Beginning May 3, all old phone numbers will be answered by an automated message that relays the new phone number, and gives the option to press “0” to be connected. This automated message will continue until January of 2019 when new phone books are printed. You can find all of the updated phone numbers on our website (www.councilbluffs-ia.gov) by clicking Staff Directory at the bottom of the homepage.