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Employee Assistance Program
The "Best Care" Employee Assistance Program (EAP) provides free, confidential, professional counseling to city employees and their family members. The EAP can be utilized to help resolve personal problems that affect an employee's health, personal well-being, and job performance.

Free Benefit
This benefit is provided at no cost to city employees and their family members. It is confidential and allows for up to five sessions per incident.

Scheduling a Session
Counselors are available 24 hours a day, 7 days a week. Sessions can be scheduled in Council Bluffs and at the home office of EAP in Omaha. Crisis and emergency services are available.

Contact EAP
To arrange for a confidential appointment with a counselor near you, call:
  • Ph: (402) 354-8000
  • Ph: (800) 801-4182

If there is no answer, call (402) 354-2710.

Visit the website:  EAP Employee Assistance Program

Contact Us

Human Resources Department
3rd Floor; City Hall
209 Pearl St.
Council Bluffs, IA 51503

Ph: (712) 328-4604
Fx: (712) 322-0860

Monday - Friday 
8:00 a.m. - 12:00 p.m.
1:00 p.m. - 5:00 p.m.